Privacy Policy

At Total Drive Care Solutions (PVT) LTD ("TDC", "we", "us", or "our"), operational in Athurugiriya, Sri Lanka, your privacy is a priority. This document explains how we collect, store, and utilize your personal information when you use our website, book diagnostic slots, or track your vehicle repairs.

1. Information We Collect

When you register your vehicle for mechanical, electrical, paint, or suspension servicing, we record details to coordinate operations:

• Personal Contact Data: Name, phone number, and email address.
• Vehicle Specifications: Make, model, manufacture year, registration number, and mechanical symptoms log.
• Diagnostics Logs: Sensor codes, pressure readings, structural dimensions, and estimated billing details.

2. How We Use Your Data

We process collected information to fulfill repair contracts and keep clients informed:

• To compile diagnostic sheets and track repair stages.
• To dispatch real-time status updates and parts quotes via SMS and Email notifications.
• To coordinate claim reviews with your designated insurance carrier.
• To manage slot booking calendars at our Athurugiriya facility.

3. Tracking Notification Approvals

TDC sends automated SMS and Email alerts during the inspection lifecycle. By booking an appointment or registering a vehicle, you consent to receiving these tracking notifications on your registered contacts. You may request modifications or opt-out at handover.

4. Data Protection & Safety

We use secure physical, administrative, and software security steps to shield your registration details and service history logs. We do not sell, rent, or lease customer profiles to third-party advertising companies.

5. Inquiries & Contact

If you have questions regarding this policy or want to inspect your logged details, contact our data administrator at info@totaldrivecare.lk or via hotline: 071 114 4444.