Terms & Conditions

Welcome to Total Drive Care Solutions (PVT) LTD ("TDC", "we", "us", or "our"). These Terms & Conditions govern the booking, diagnostics, repair, and tracking services provided at our workshop facility in Athurugiriya, Sri Lanka, as well as the use of our official website.

1. Scheduling & Appointment Inquiries

Submitting a booking request on our website represents a scheduling inquiry and does not constitute a guaranteed repair slot. A slot is only confirmed when our scheduling coordinator contacts you directly and issues an intake confirmation.

2. Diagnostics & Estimates

Before undertaking physical repairs, vehicles undergo electronic diagnostics (EFI/ABS) and mechanical inspection. A detailed parts and labor estimate will be generated and shared with you via SMS and Email. Repairs will only begin once you authorize the estimate (via our electronic portal link or written approval).

3. Smart Repair Tracking

The tracking data, progress stages, and simulated alerts displayed on our portal are intended to reflect real workshop progression stages. While we aim for complete accuracy, tracking details do not affect or alter the core repair agreement or completion schedules.

4. Payments & Handover

Vehicles will only be released for handover (Stage 5) upon receipt of full payment for the invoiced parts and labor. Payments can be settled via bank transfer, cash, or verified credit cards. We reserve the right to retain custody of the vehicle until invoices are cleared in full.

5. Customer Contact

By sharing your contact details, you confirm they are correct and agree to receive digital notifications from our automated notification system. If you have concerns, contact us at info@totaldrivecare.lk.